Read about your rights in case of cancellation, denial of boarding, delay, and strikes here.

Rights

What are you entitled to?

Was your flight...

 
 
DelayedCancelledDenied Boarding

Cancelled flight

You are always entitled to a refund or to have your journey rerouted in the event of a flight cancellation.

You are entitled to reasonable catering (food, drinks, non-alcoholic) while you wait for the next available flight.

If an overnight stay is necessary due to the rerouting, the airline must provide hotel accommodation as well as transport between the hotel and the airport.

If the cancellation is not notified 14 days before the scheduled departure, you may be entitled to compensation unless the cancellation is due to extraordinary circumstances.

Here is an overview of the possible compensation:

Within the EU:

  • 250 Euros for flights under 1,500 km
  • 400 Euros for flights over 1,500 km

Outside the EU:

  • 250 Euros for flights under 1,500 km
  • 400 Euros for flights between 1,500 and 3,500 km
  • 600 Euros for flights over 3,500 km

In certain cases, the airline may also reduce your compensation by 50% if you are rerouted to another flight. This depends on the distance you are flying and how quickly you reach your destination.

Delayed at departure

If there is a delay of at least five hours at departure, you can choose to cancel the journey and receive a refund for the ticket price.

A 2-hour delay at departure applies if the flight is under 1,500 km.
A 3-hour delay at departure applies if the flight is over 1,500 km within the EU, or between 1,500 and 3,500 km outside the EU.
A 4-hour delay at departure applies if the flight is longer than 3,500 km and outside the EU.

If your delay is at least 5 hours, you can choose to cancel the journey and receive a refund for the ticket price.

If an overnight stay is necessary due to the delay, the airline must also offer you hotel accommodation as well as transport between the hotel and the airport.

Delayed at arrival

If you are delayed by at least three hours upon arrival at your final destination, you may be entitled to compensation.

However, you are not entitled to compensation if the delay is due to extraordinary circumstances such as bad weather, certain types of strikes, manufacturing defects on the aircraft, or air traffic control restrictions.

In certain cases, the airline may also reduce your compensation by 50% if you are rerouted to another flight. This depends on the distance you are flying and how quickly you reach your destination.

This is how much you may be entitled to in compensation per passenger:

Within the EU:

  • 250 Euros for flights under 1,500 km
  • 400 Euros for flights over 1,500 km

Outside the EU:

  • 250 Euros for flights under 1,500 km
  • 400 Euros for flights between 1,500 and 3,500 km
  • 600 Euros for flights over 3,500 km

In certain cases, the airline may also reduce your compensation by 50% if you are rerouted to another flight. This depends on the distance you are flying and how quickly you reach your destination.

Denied boarding

The passenger is entitled to a refund of the flight ticket or to have the journey rerouted in the event of denied boarding.

If the passenger chooses to have the journey rerouted, they are entitled to reasonable catering (food and drinks, non-alcoholic) while waiting for the next available flight.

If an overnight stay is necessary due to denied boarding, the airline must provide hotel accommodation as well as transport between the hotel and the airport.

Compensation for Denied Boarding

You may be entitled to compensation in the event of denied boarding.

Additionally, other amounts or benefits may be negotiated if you voluntarily give up your seat on the flight.

This is how much you may be entitled to in compensation per passenger:

Within the EU:

  • 250 Euros for flights under 1,500 km
  • 400 Euros for flights over 1,500 km

Outside the EU:

  • 250 Euros for flights under 1,500 km
  • 400 Euros for flights between 1,500 and 3,500 km
  • 600 Euros for flights over 3,500 km

In certain cases, the airline may also reduce your compensation by 50% if you are rerouted to another flight. This depends on the distance you are flying and how quickly you reach your destination.

Advice and rights in relation to a strike

Stay informed about your journey

The authority recommends that you stay updated on your journey through the airline's and airport's websites.

If your flight is cancelled, your rights will depend on when the cancellation occurs and when you are informed about it. If you cancel your reservation yourself, you are not entitled to a refund or compensation.

Show up for Check-In

Ensure that you arrive at the airport in time for check-in, unless the airline has informed you in advance that the flight has been rescheduled or cancelled.

Rerouting to another flight:

You will always have the right to be rerouted to another flight. This must happen at the earliest opportunity, even if it is with a different airline. You can also be rerouted to a different time that suits you better, provided there are available seats. It is your airline's responsibility to arrange the rerouting, so you should wait for a possible rerouting offer from the airline.

A rerouting should generally occur under comparable transport conditions, so a layover should be avoided.

Refund of your ticket price or expenses for an alternative ticket:

As a general rule, you have the option to have the costs of another flight covered, even if it is with a different airline. However, it is recommended that you wait to purchase alternative tickets until you have communicated with your airline. If you are unable to contact the airline, you can purchase alternative tickets and subsequently apply for a refund of the expenses.

You may also be entitled to have any expenses for catering and accommodation covered while you wait for your new flight.

If you have incurred expenses for new flight tickets or for catering and accommodation, remember to keep all receipts.

If you no longer wish to travel, you are entitled to a refund of the ticket price. As a rule, you should receive a refund within seven days from the time you requested it.

If your flight is cancelled less than 14 days before scheduled departure – the right to compensation:

If your flight is cancelled less than 14 days before the scheduled departure, you may also be entitled to compensation. This depends on whether the cancellation is due to extraordinary circumstances. If the cancellation is due to extraordinary circumstances, the airline is not required to pay compensation.

Your right to compensation depends on whether those striking are within or outside the airline's organization.

IT IS FREE TO HAVE YOUR CASE HANDLED BY THE DANISH CIVIL AVIATION AND RAILWAY AUTHORITY

Læs mere

Disability Rights

You should still be able to travel by plane just like everyone else, even if you have a disability or reduced mobility. Accessibility during travel is regulated by the EU and is therefore applicable throughout Europe.

The airline cannot deny you boarding unless the size of the aircraft or access conditions make it impossible to accommodate you, or if there is a specific safety risk, which must then be justified. In case of doubt, it is recommended to contact the airline before departure.

As a disabled person, you have the right to assistance (free of charge) at the airport before and after the journey, assistance in boarding and disembarking the aircraft, as well as assistance on board the plane. Airlines are not required to help you with eating or taking medication during the flight. If you need this type of help, for example, during a longer flight, the airline may require you to have a companion with you.

If your wheelchair or another mobility aid is damaged during the flight, the airline—or in some cases the insurance company—must compensate you according to the provisions of international law, EU law, and national law.

To receive the best possible assistance during your journey, you should contact the airline, ticket seller, or travel agency at least 48 hours before the journey begins.

Below you can see what information you should provide.

When bringing a wheelchair

When booking a flight, you should notify the airline or travel organizer as soon as possible—and at least 48 hours before departure—that you are a wheelchair user, as there is limited space in the aircraft's cargo hold. The size and weight of the wheelchair may mean that it is not possible to board a specific aircraft type or that there is no space for the wheelchair on a specific flight.

Therefore, the size and weight of the wheelchair must be provided when booking the flight, and it is important to contact the airline in good time to confirm whether it is possible to bring a wheelchair on the desired flight. Additionally, there are special rules regarding wheelchair batteries—more information can be found below.

Electric wheelchairs cannot be taken into the aircraft cabin and must instead be handed over at the gate or checked in with the rest of the luggage. During the flight, the wheelchair will be placed in the aircraft's cargo hold. For more information on baggage rules for electronic equipment, please refer to the relevant resources. To minimize the risk of damage to the wheelchair, it is a good idea to remove all loose parts before handing the wheelchair over to the airline.

Please note that in most airports, it is possible to borrow a wheelchair free of charge from arrival at the airport until boarding. However, the type of wheelchair available for loan can vary greatly, so if you have specific needs, it may be helpful to seek additional information by contacting the relevant airport.

Special Considerations for Wheelchair Batteries

Depending on the type of battery in the electric wheelchair, there are different precautions to be aware of.

IATA (International Air Transport Association) regulates dangerous goods, and the rules for transporting wheelchair batteries can be found on their website.

Wheelchairs with dry batteries or gel batteries (dry battery/non-spillable battery): These batteries are considered safe and are approved for transport in the aircraft cabin without restrictions. However, the battery must be disconnected or possibly removed if the wheelchair is designed in such a way that it is easy to remove.

Wheelchairs with traditional "wet/acid" batteries (wet cell battery): The battery must be completely disconnected and may also need to be removed from the wheelchair and placed in a special container, depending on the aircraft type. There are also specific requirements for the storage of the battery.

Wheelchairs with lithium batteries: The battery must be completely disconnected and taken into the aircraft cabin. Documentation must be provided showing that the battery is approved for air transport and that it is protected against short circuits and damage during transport. Additionally, there are size limitations for the battery—max 300 Wh, or if the wheelchair is designed for two batteries, then max 160 Wh each. An additional spare battery of max 300 Wh or two spare batteries of max 160 Wh each may also be carried. If spare batteries are carried, they must also be taken into the aircraft cabin.

For safety reasons, individual airlines may choose to impose stricter requirements at any time, so it is important to contact the airline as soon as possible before booking the flight.


Relevante links


Go to the page about electronic devices and batteries on en.flypassager.dk

Go to IATA's website for dangerous goods (English) (new window)

Go to IATA's website for documentation on dangerous goods (English) (new window)

It is important that you inform the airline at the time of booking if you are traveling with a guide dog. The rules for accompanying dogs vary between airlines. However, in most cases, the dog is allowed to travel with its handler in the aircraft cabin and does not need to be placed in a crate.

There is no extra charge for bringing a guide dog with an EU airline, and the guide dog does not count toward the total weight of the luggage.

As with all other animal transports, it is the owner’s responsibility to check the regulations in the country to which the dog will be traveling. Additionally, the owner must ensure the dog has the required vaccinations in advance and be aware of any quarantine regulations in the destination country. Passengers with guide dogs are usually allowed to board the aircraft before other passengers.