Information for air passengers

If your flight is delayed by at least two to four hours at departure, the airline must offer you reasonable catering (food and drinks – non-alcoholic) while you wait.

The right to catering applies after:

• A 2-hour delay at departure for flights under 1,500 km
• A 3-hour delay at departure for flights over 1,500 km within the EU, and for flights between 1,500 and 3,500 km outside the EU
• A 4-hour delay at departure for flights longer than 3,500 km and outside the EU

If the airline does not offer you reasonable catering while you wait for your delayed flight, you can purchase food and drinks (non-alcoholic) yourself and later claim reimbursement from the airline. Remember to keep your receipts to document your expenses to the airline.

If your flight is delayed by at least five hours at departure, you can choose to cancel the journey and receive a refund for the ticket price.

Additionally, the airline must offer you reasonable catering (food and drinks – non-alcoholic) while you wait.

If an overnight stay becomes necessary due to the delay, the airline must also provide you with hotel accommodation and transport between the hotel and the airport.

The right to catering applies after:

• 2-hour delay at departure for flights under 1,500 km
• 3-hour delay at departure for flights over 1,500 km within the EU, and for flights between 1,500 and 3,500 km outside the EU
• 4-hour delay at departure for flights longer than 3,500 km and outside the EU

If the airline does not offer you reasonable catering while you wait for your delayed flight, you can purchase food and drinks (non-alcoholic) yourself and later claim reimbursement from the airline. Remember to keep your receipts so you can document your expenses to the airline.

If your flight is delayed by less than 3 hours upon arrival at your final destination, you are not entitled to compensation.

If you are delayed by at least three hours upon arrival at your final destination, you may be entitled to compensation

This is how much you may be entitled to in compensation per passenger:

Within the EU:

• 250 euros for flights under 1,500 km
• 400 euros for flights over 1,500 km

Outside the EU:

• 250 euros for flights under 1,500 km
• 400 euros for flights between 1,500 and 3,500 km
• 600 euros for flights over 3,500 km

In certain cases, the airline may also reduce your compensation by 50% if you are rerouted to another flight. This depends on the distance you are flying and how quickly you reach your destination.

However, you are not entitled to compensation if the delay is due to extraordinary circumstances such as bad weather, certain types of strikes, manufacturing defects on the aircraft, or air traffic control restrictions.

If your flight has been cancelled, you have the right to choose whether you want a refund for your ticket or to have your journey rerouted.

If you were not informed of the cancellation at least two weeks before the scheduled departure, you may be entitled to compensation.

However, this does not apply if the cancellation is due to extraordinary circumstances such as bad weather, certain types of strikes, manufacturing defects on the aircraft, or air traffic control restrictions.

Additionally, you have the right to choose whether you want a refund for your ticket or to have your journey rerouted.

If you choose to have your journey rerouted, you may also be entitled to reasonable catering (food and drinks – non-alcoholic) while you wait for the next available flight.

If an overnight stay is necessary due to the rerouting, the airline must also offer you hotel accommodation and transport between the hotel and the airport.

If the airline does not offer you reasonable catering while you wait for your rerouted journey, you can purchase food and drinks yourself and later claim reimbursement from the airline. Remember to keep your receipts to document your expenses to the airline.

This is how much you may be entitled to in compensation per passenger:

Within the EU:

• 250 euros for flights under 1,500 km
• 400 euros for flights over 1,500 km

Outside the EU:

• 250 euros for flights under 1,500 km
• 400 euros for flights between 1,500 and 3,500 km
• 600 euros for flights over 3,500 km

In certain cases, the airline may also reduce your compensation by 50% if you are rerouted to another flight. This depends on the distance you are flying and how quickly you reach your destination.

If you have been denied boarding, for example, due to overbooking, you are entitled to either a refund of your ticket or to have your journey rerouted. Additionally, you may be entitled to compensation from the airline.

If you choose to have your flight rerouted, the airline must offer you reasonable catering (food and drinks – non-alcoholic) while you wait for the next available flight.

You may also be entitled to hotel accommodation and transport between the hotel and the airport if an overnight stay becomes necessary.

Denied Boarding Compensation

You may be entitled to compensation in the event of denied boarding.

Additionally, other amounts or benefits may be negotiated if you voluntarily give up your seat on the flight.

This is how much you may be entitled to in compensation per passenger:

Within the EU:

• 250 euros for flights under 1,500 km
• 400 euros for flights over 1,500 km

Outside the EU:

• 250 euros for flights under 1,500 km
• 400 euros for flights between 1,500 and 3,500 km
• 600 euros for flights over 3,500 km

In certain cases, the airline may also reduce your compensation by 50% if you are rerouted to another flight. This depends on the distance you are flying and how quickly you reach your destination.